Support

Questions and help requests.

Contact

Write to huseyin.cinar@cinar-works.com. Please tell us which phone and Android version you use and describe the problem. If your question is about your account or purchases, include your player ID (Settings → Player ID → Copy). Do not send passwords or card details.

Response time

We aim to answer support questions within 7 days. Requests about your personal data or deletion are answered within 30 days at the latest.

Frequently asked questions

How do I restore my subscription on a new phone?

Open the shop and tap Restore Purchases, using the same Google Play account that bought it.

I lost my progress after reinstalling.

Progress of a guest cannot be restored after a reinstall. If you are linked to Google Play Games, your progress comes back on the new phone. Link Google Play Games in Settings to protect your progress.

My time pass is gone after reinstalling.

Passes cannot be restored through the store. Link Google Play Games (Settings) to keep the remaining time.

How do I cancel my subscription?

In the shop tap Manage Subscription, or open Google Play → Payments & subscriptions → Subscriptions. Deleting the game does not cancel it.

How do I delete my data?

See the Data Deletion page.

Where is the privacy policy?

Privacy Policy and Terms of Service.